Terms and conditions

• Identity of the Controller:: Sergio Castaño Peña. en adelante syndicalchamber.com o la web o el propietario
• Address: Av. Virgen de Montserrat 13, 08820, El Prat de Llobregat (BARCELONA)
• Tax ID No.: 47189832L
• Telephone: 931243926
• Email address: info@syndicalchamber.com

OBJECT

Through this text, we make available to all users and customers the terms of use and registration applicable to our online sales platform www.syndicalchamber.com, reflecting all rights and obligations of the parties.

All users who visit or access our platform and/or use any of the services we provide accept the terms of use and privacy policy, as well as any modifications and/or additional legal texts that may be included in the future. If you do not agree with any of the terms, you can unsubscribe from the service at any time or, if you are not a registered user, leave the platform.

In addition to these terms, each of the services provided may be governed by specific terms of use and registration. In all cases, the user must expressly accept these terms before using and/or contracting them.

ELECTRONIC CONTRACTING

1. PRIOR INFORMATION APPLICABLE TO ELECTRONIC CONTRACTING

In accordance with the provisions of Law 34/2002 on information society services and electronic commerce, contracts concluded electronically will produce all the effects provided for by law, provided that the consent of both parties is present and can be proven.

For these purposes, it will be understood that following all stages of the registration process and, where applicable, payment of the corresponding amount necessarily implies the express consent required for the contract.

The contracting conditions indicated below are directly applicable to the contracting of all products made available through the website www.syndicalchamber.com, unless expressly provided otherwise.

CONTACTING PROCEDURE

The product contracting process is carried out entirely electronically through our platform, with no physical presence of the parties or external physical transaction required.

Anyone with internet access can complete the contract.

The stages of the contracting process are visible to users throughout the entire process. Three stages can be distinguished:

• User identification
• Service selection and payment method
• Service confirmation

The user simply needs to select the product they wish to purchase and click the purchase button provided for this purpose. This will begin the contracting process, which will always follow the steps indicated above for all available services.

Once the product, quantity, applicable taxes, total price, and payment method have been selected, the platform will show the user a summary of the contract, along with the applicable terms and conditions, which must always be expressly accepted by the user in order to continue the contracting process.

Once the box accepting the terms and conditions has been checked, if electronic payment has been selected as a payment method, the user will be directly redirected to the corresponding external payment platform to make the payment. www.syndicalchamber.com will not be able to access the user’s credit card and/or payment system information at any time.

The security of the payment process is guaranteed by the financial institution.

Once the service or product purchase has been completed, a summary screen will be displayed.

If payment by credit card has been selected, payment will be made through the bank’s POS terminal, a platform completely independent of the provider.

Within a maximum of 24 hours, the service provider will receive an email containing all the information related to the order. This document confirms that the purchase was successful and is valid as a means of accreditation for any type of claim, provided that proof of payment is attached.

The provider informs the user that all purchases made will be recorded in a file for contract control and management. This file will contain additional information to ensure security and evidence of the correct execution of the procedure, along with information about the services purchased.

WITHDRAWAL

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the user has the right to withdraw from the contract within 14 days of receiving the product.

Products must be returned in perfect condition, in their original packaging, and unused.

Withdrawal will not be accepted in the following cases:

1. a) The provision of services, once the service has been fully performed, once performance has begun, with the prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully performed by the entrepreneur, they will have lost their right of withdrawal.
2. b) The supply of goods or services whose price depends on financial market fluctuations beyond the entrepreneur’s control and which may occur during the withdrawal period.
3. c) The supply of goods made according to the consumer’s or user’s specifications or clearly personalized.
4. d) The supply of goods that may deteriorate or expire quickly.
5. e) The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
6. f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
7. g) The supply of alcoholic beverages whose price was agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur’s control.
8. h) Contracts in which the consumer and user has specifically requested the entrepreneur to visit them to carry out urgent repair or maintenance operations; if, during that visit, the entrepreneur provides additional services beyond those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to such additional services or goods.
9. i) The supply of sealed sound or video recordings or sealed computer software that have been unsealed by the consumer and user after delivery.
10. j) The supply of daily newspapers, periodicals, or magazines, with the exception of subscription contracts for the supply of such publications.
11. k) Contracts concluded through public auctions.
12. l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food, or services related to recreational activities, if the contracts provide for a specific date or period of performance.
13. m) The supply of digital content that is not provided on a physical medium when performance has begun with the prior express consent of the consumer and user, with the knowledge that they consequently lose their right of withdrawal.

To exercise the right of withdrawal, the user must simply request it in writing, indicating the order number and the reason for the return to any of the addresses mentioned below, expressly stating their request to exercise the right of withdrawal:

C/Caspe 57, 08010, Barcelona, España.

Email address: info@syndicalchamber.com

In any case, it is the consumer and user’s responsibility to prove that they have exercised their right of withdrawal in accordance with the provisions of this chapter.

The products must be returned in perfect condition, in their original packaging, and unused.

Once we receive the request to exercise the right of withdrawal, and after checking the condition of the returned merchandise, we will refund the amount paid (excluding shipping and handling fees that may have been initially charged) within a maximum of 30 days from the date of receipt of the withdrawal request, always using the same method used to pay for the service, or failing that, by bank transfer.

The cost of shipping the returned merchandise is the customer’s responsibility, unless the merchandise is defective or an incorrect product was sent.

We remind you that sometimes the colors of the product may vary slightly from those displayed on your monitor due to monitor calibration and depending on the photograph taken.

CANCELLATIONS

The customer or user may cancel their order, provided it is not already being delivered. In such case, they must contact the OWNER via email or Customer Service channels, providing their identification details and order reference number. In the event of cancellation, any amounts previously paid by the user or customer will be refunded through the same means used for the initial transaction.

PAYMENT METHODS

The payment methods accepted in the online store are:

• Card
• Paypal

All rates will be increased by the amount corresponding to the taxes in effect on the invoice issue date, which will be duly reflected in the summary of each purchase.

TAXES, COSTS, AND SHIPPING TIMES

Taxes

Our products include applicable VAT.

Shipping Costs

All our products include shipping costs for standard deliveries within the initially scheduled period. Any import taxes that your country may require are not included in the price.

For urgent 24/48-hour deliveries, if possible, an additional cost of €55 will be applied for processing the shipment.

Shipping Time

48-72 hours for domestic shipments, 10-15 days for international shipments.

Occasionally, orders may experience delays; please be patient. In all cases, we will provide a tracking number for your order.

If you do not receive your product, please notify our customer service department.

GUARANTEES AND LIABILITIES

We are deeply committed to ensuring that our services operate correctly and in accordance with the conditions agreed upon with our users. However, occasionally, situations may arise, especially due to the intervention of malicious third parties, that could give rise to liability.

In this regard, we indicate below those situations in which we are not responsible for the actions of users, who assume all resulting responsibilities:

• In the event that information is published on the platform that was not hosted by us or that, where appropriate, was published by a third party outside the organization.
• In the event that the platform is not operational for technical reasons attributable to third parties or unforeseen causes and/or force majeure.
• In the event that the user or any third party stores, disseminates, publishes, or distributes on the platform any type of defamatory, insulting, discriminatory material that incites violence or violates morality, public order, fundamental rights, public freedoms, honor, privacy, or the image of third parties.
• In the event that the user or any third party uses the platform to introduce data, viruses, malicious code, hardware, or any other electronic or physical instrument or device, and damage is caused to the systems of other users.

Sometimes, the products shown on the website may be subject to changes from the original due to photography or screen calibration.

CONFIDENTIALITY AND DATA PROTECTION
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, all personal data provided during the use of the platform and during the provision of services will be processed in accordance with the provisions of the Privacy Policy, which all users must expressly accept before registering.

All users who accept these terms of use expressly, unequivocally, and fully accept our Privacy Policy. They are also entitled to access, rectify, erase, and object to their personal data, which they may exercise as detailed in the aforementioned Privacy Policy.

CUSTOMER SERVICE

• Monday-Friday Mornings from 10:00 a.m. to 2:00 p.m.
• Tuesday-Friday Afternoons from 4:00 p.m. to 7:00 p.m.
• Telephone: 931243926
• info@syndicalchamber.com

OUT-OF-COURT DISPUTE RESOLUTION
Likewise, in accordance with the terms set forth in Article 14 of EU Regulation 524/2013 on the resolution of consumer disputes, a direct link to the online dispute resolution platform is provided: https://ec.europa.eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION
For any controversy or conflict that may arise arising from these terms and conditions, Spanish law shall apply. The resolution of judicial disputes shall be subject to the jurisdiction of the Courts and Tribunals of the user’s or customer’s domicile.

REV: 20.10.2021